Real Opportunities

We want people who share our values to join us and develop themselves and their careers with us. Therefore our aim is to make sure we offer a range of real opportunities that make a career with us one of the most rewarding in our industry. We talk about real opportunities because we have countless examples of how we develop people within the company to either be the best in their chosen role or to go to the top.

Our commitment to all our people is to provide real opportunities for them to do this. We have defined eight core opportunities that our people have told us matter the most. And that we are committed to make accessible to all of our people.

These are the opportunity to:

Have a Great Start
We know how important it is to feel at home and part of the team right from day one, so we make sure you have the right introduction to the company and to your role. We don’t expect you to know everything from the beginning, so we make sure you have training and people around you to give you the support you need to get into your stride.

Be Recognised
We know the value and importance of giving our team public recognition for the contribution they make. We go to great lengths to celebrate the achievements of our great people, from a simple thank you, right up to major recognition events such as our ‘Be-A-Star’ programme – originally created by our colleagues in America.

Share Great Ideas
The reason we’re a market leader is that we are constantly finding new and innovative ways to meet our customers’ needs, run our business better and work better as a team.  We encourage all of our people to contribute their ideas on how to do this; after all, they are often best placed to see how we can do things better.

Learn & Grow
We want to ensure each of our people has the opportunity to realise and develop their full potential and ambitions throughout their career with us. Training ranges from in-house programmes to external qualifications, covering everything from culinary and service skills, to professional qualifications and leadership development. All these programmes are designed to give our people the best skills for their job role and for the development for their next one.

Have a Positive Impact
We want everyone to feel that the work they do is fulfilling and to understand the importance of their role and the real contribution they can make to the team and the overall business.

Share Rewards
We aim to provide our people with a range of competitive benefits and opportunities to share in the success of the business.

Have Work/Life Balance
We want people to be as great outside of work as they are when working, so they are enjoying both their work and their lives.

Be in the Know
Clearly it’s important that people know what’s going on, not just in their location, but in the company as a whole. We invest a lot of time and energy in communication, from regular face-to-face team meetings to newsletters and on-line resources.