Stakeholder Engagement

We recognise the importance of listening to our stakeholders and work in partnership to share best practice and develop our policies and practices to address our key CR impacts.

We have a wide range of stakeholders who influence or are affected by our day to day business, with varying needs and expectations.

Our stakeholders include employees, investors, clients and consumers, suppliers, NGOs and government agencies. We approach stakeholder engagement at a global, country and local level. Globally, we engage employees, investors, clients, suppliers and NGOs with particular focus on our key sustainability themes:

  • Being a responsible employer
  • Promoting nutrition and wellbeing
  • Reducing our environmental impact
  • Responsible sourcing and supply chain
     

94.1%

94point1-percent Global client retention rate 2016

75%

75-percent Employee engagement score Your Voice Survey 2016

87%

87-percent Global employee retention rate 2016

Code of Business Conduct

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Stakeholder group and activity

Investors

  • Annual Reports
  • AGMs
  • Meetings between investors, senior leadership and our investor relations team
  • Conversations between investors and our corporate responsibility / investor relations teams
  • Online communications
  • Investor conferences
  • Investor road shows
  • Annual CDP disclosure
  • Sustainability indices

Employees

  • Speak Up colleague helpline
  • Colleague engagement surveys
  • Global conferences / team meetings
  • Colleague intranets / newsletters
  • Sector and functional forums

Clients

  • Client satisfaction surveys
  • Top-to-Top meetings between our senior leadership team members and clients

Consumers

  • Consumer insights research
  • Corporate websites
  • Consumer engagement / satisfaction surveys

Suppliers

  • One-to-one meetings and conversations
  • Foodbuy supplier conferences
  • Field and factory visits for key supply contracts
  • Third-party supplier audits

GOVERNMENT / REGULATORS

  • Briefings and direct meetings

LOCAL COMMUNITY ORGANISATIONS AND NGOs

  • One-to-one meetings and conversations
  • Attending / presenting at multi-stakeholder forums
  • Ongoing partnership activity

GENERAL

  • Responses to requests for information regarding our CR policies and practices