Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics cookies to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our cookies policy

Analytics cookies

We’d like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.


Our Strategy

Our sustainability strategy is focused on where we can have the biggest positive impact. In formulating our strategy, we take into account what matters most to our stakeholders as well as industry trends.


We centre our strategy on three key pillars: 

Health and Wellbeing – helping people to make better choices, be supported in their mental health and follow healthier lifestyles 

Environmental Game Changers – reducing food waste and single-use plastics, and promoting plant-forward meals

Better for the World – sourcing responsibly, enriching local communities and collaborating for big change

Materiality analysis

In 2019, we engaged third party experts to support our assessment, gathering internal and external data. This included a review of key megatrends and client and supplier sustainability strategies, consideration of relevant NGO and academic reports, and analysis of various relevant responsible business benchmarks. We also sought input from our senior leadership group comprising several hundred colleagues, and reviewed our existing policies, programmes and practices.

The outcome of our materiality assessment in 2019 is presented as a matrix. It includes the issues that we concluded were most important to us and our stakeholders. It informed the basis of our sustainability strategy which, in turn, shapes our approach to reporting.

The top seven priority issues identified are:

  • the safety of the food we serve and of our people
  • the communities in which we operate, charities we work with and partnerships we form 
  • food waste
  • single-use plastics
  • the treatment and wellbeing of our people
  • talent attraction and development 
  • nutrition and healthy lifestyle

Issues like food waste, safety and talent attraction were universally recognised as being of the highest importance. Other topics, like single-use plastics and promoting fruit and vegetable consumption, were more important in some markets than others.

We continue to gather feedback from our stakeholders in order to ensure our priorities remain relevant.


Read more about our stakeholder engagement here