Managing Your Shares

Registrar

Link Asset Services
The Registry
34 Beckenham Road
Beckenham
Kent BR3 4TU

All enquiries concerning your shareholding should be directed to the Company's Registrar, Link Asset Services. During this challenging time, extra pressure is being put on telephone services. Therefore, to help those shareholders who need it the most, please can we encourage you to make use of the online Share Portal. To access your shareholding please visit the Share Portal at https://www.signalshares.com/.

The Share Portal contains a help centre full of useful information and answers to frequently asked questions, which can be accessed without needing to login first.

To access and view specific information on your shareholding you will need to login first.  If you have forgotten your username or password then click on the forgotten username or password links. 

New users will first need to register; you only need three pieces of information – your surname, postcode and investor code. Your investor code is a unique number that will be on previous communications from Link, such as share certificates and dividend confirmations. Once you are logged in you will be able to self-service with ease.

If you do need to call the helpline, agents will be available for you to speak to; it may just take a little longer to get through than normal; or otherwise email using the following:

Freephone UK: 0800 029 4520
Overseas: +44 333 300 1568

https://www.linkassetservices.com/

 

Shareholder warnings

If you have received any unsolicited calls in respect of your Compass shares, these calls are not connected with Compass Group in any way. See below to find out more about dealing with such calls.

Share Fraud Warning

Share fraud includes scams where investors are called out of the blue and offered shares that often turn out to be worthless or non-existent, or an inflated price for shares they own. These calls come from fraudsters operating in ‘boiler rooms’ that are mostly based abroad and usually result in the investor losing their money.

Protect Yourself

If you are offered unsolicited investment advice, discounted shares, a premium price for shares you own, or free company or research reports, you should take these steps before handing over any money:

  1. Get the name of the person and organisation contacting you.
  2. Check the FCA Register, which can be viewed at http://www.fsa.gov.uk/register/home.do to check whether they are authorised.
  3. Use the details on the FCA Register to contact the firm.
  4. Call the FCA Consumer Helpline on 0800 111 6768 if there are no contact details on the Register or you are told they are out of date.
  5. Search the FCA’s list of unauthorised firms and individuals to avoid doing business with.

REMEMBER: if it sounds too good to be true, it probably is!

If you use an unauthorised firm to buy or sell share or other investments, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.

REPORT A SCAM

If you think you have been scammed, you can go to the below link for further advice:
http://www.fca.org.uk/consumers/scams/what-to-do-if-you-are-scammed

To report a scam, you can complete a share fraud report:
http://www.fca.org.uk/consumers/scams/investment-scams/share-fraud-and-boiler-room-scams/reporting-form

You can also call the Consumer Helpline on 0800 111 6768 or send an email to [email protected].

If you have already paid money to share fraudsters you should contact Action Fraud on 0300 123 2040.

Unsolicited mail

We are legally obliged to make our register of members available, subject to a proper purpose test, to the public. As a consequence of this some shareholders might receive unsolicited mail. Shareholders wishing to limit the amount of such mail should write to the Mailing Preference Service, FREEPOST 29 LON20771, London W1E 0ZT. Shareholders can also register online at www.mpsonline.org.uk or request an application form by calling from within the UK: 0845 703 4599 or by email to [email protected].

Identity theft

Advice on protecting your Compass Group PLC shares:

  • Keep all Compass correspondence in a safe place, or destroy correspondence by shredding
  • When changing address, inform the Company registrar, Link Asset Services. If you receive a letter from Link regarding a change of address and you have not moved, contact Link immediately
  • Consider having your dividends paid directly into your bank or building society account. This will reduce the risk of the cheque being intercepted or lost in the post. On changing bank or building society account, inform Link of the details of the new account and respond to any letters Link send you about this
  • When buying or selling shares deal only with brokers registered in your country of residence or the UK