In 2021, we reviewed our materiality matrix. In addition to feedback from our ongoing dialogue with internal and external stakeholders, including clients, suppliers, associations and community groups, we used a business analytics tool to review corporate reports of our stakeholders, mandatory and voluntary regulations in the countries in which we operate, news and social media. Together, this allowed us to identify and monitor the environmental, social and governance (ESG) external issues that are most important toour stakeholders and our business.
Colleagues who work in our business.
Our people are at the heart of our business and key to our ongoing success. We want our people to thrive in a fair and inclusive work environment.
There are many ways we engage, including engagement surveys, town hall meetings, Speak Up reports, internal social media channels and consultative bodies.
The people who live in the local communities around our sites and operations.
To build trust by operating responsibly and sustainably, and addressing issues that are material to our communities. To provide training opportunities and support to local people currently not in education, training or employment.
We operate many local employment programmes to recruit and develop local people to work in our sites. We partner with local charities and organisations to raise awareness and funds to help local causes.
The businesses and organisations for which we provide services around the world.
By understanding what is important to our clients, we ensure that our solutions are tailored to support their individual business objectives.
We aim to have open and transparent relationships which are based on honesty and respect. We build relationships at all levels of our client organisations, sharing market trends and insight, developing strategic and operational plans, against which we regularly report. We hold independent client surveys which measure satisfaction levels.
The people to whom we serve food and drink and provide support services.
We exist to serve people with nutritious food and drink, which helps them learn better, work better and recover better. We want our consumers to thrive and we create the environments to help them do that, at all life stages.
We believe that engagement is a constant conversation with our consumers, listening carefully to how we can improve our service and find new ways to delight. We use a variety of methods including formal surveys, social listening, comment cards, workshops and observation. We combine analytical tools and common sense to get to actionable insights into our consumers’ preferences.
Our trusted partners who source, produce and deliver products and services.
To develop mutually beneficial and lasting partnerships aimed at addressing shared challenges in responsible and sustainable sourcing, and to communicate our supply chain standards, expectations and commitments.
We regularly communicate with our suppliers, and conduct formal supplier surveys, reviews and audits; we host regular multi-stakeholder supplier conferences in some of our larger markets (these have been virtual in 2020).
Individuals or institutions that own shares in Compass Group PLC.
Our philosophy is to engage in regular, open and transparent dialogue with our existing and prospective shareholders. We value their thoughts and opinions which are shared with the Compass Group Board. The Board reviews the feedback and takes appropriate actions to address any concerns.
We engage with our existing investors through one-to-one and group meetings, webcasts, presentations, conference calls and at our AGM. The Group Investor Relations & Corporate Affairs Director holds responsibility for the investor relations programme, and the Group CEO and Group CFO dedicate significant time to engaging with our major shareholders. The Chairman, other Board members, the Group General Counsel and Company Secretary, the Group Chief People Officer and the Group Safety & Sustainability Director also engage with our shareholders on other matters, such as Environmental, Social and Governance topics.
Non-governmental organisations (NGOs) which support us with knowledge and expertise on key social, environmental and economic issues.
To ensure we stay up to date and develop effective action plans so we can have a positive impact on key social, environmental and economic issues.
We engage with NGOs through regular communications, interactions and meetings, as well as through industry association memberships and at forums and conferences (these have been virtual in 2020).
Regional and national government bodies and agencies who implement and enforce applicable laws across our industry.
To communicate our views to those who have the responsibility for implementing policy, laws and regulations relevant to our business.
Through a series of industry consultations, forums and conferences.