Compass Group has a passionate commitment to uphold the highest standards of ethics and integrity which has earned us our position as a global leader and trusted partner.
As a people business and an organisation with a reputation for strong governance, we believe in responsible leadership; to set the standard and act as a role model for ethical behaviour and integrity-driven decisions. Through an inclusive and supportive culture, we promote a workplace where our people and partners can speak up and be heard. In doing so, we continue to foster a culture of openness, trust and integrity, encouraging our people to trust their instincts and do what is right.
We have a strong track record in ethically delivering high quality services to our clients. We have a comprehensive zero-tolerance global Code of Business Conduct and Code of Ethics (Our Codes) that we expect everyone working for Compass to adhere to, without exception or compromise. Our Values, Commitments and Codes guide the decisions, actions and behaviours of our people and serve as a foundation for the way we conduct business with our clients, suppliers, business partners and the communities in which we operate.
Our Codes are personally endorsed by the Group CEO and implementation, including key integrity principles and expectations, is reinforced by Compass’ global Ethics and Integrity programme.
"Integrity to me is living our values through our actions, behaviours and decisions and having the character and courage to do what is right, not what is easy."
Group Chief Executive
Our 5 Golden Rules summarise the Company’s expectations for our employees in relation to conduct, attitude and priorities at work. They encapsulate all the areas covered in our Code of Business Conduct.
Our programme activities contribute to providing the conditions and requirements for Compass’ employees and those who act on behalf of our company to ensure business is conducted in an ethical, fair and responsible way. Our global Ethics and Integrity programme includes clear policies, procedures and controls to help everyone prepare, prevent, detect and respond to any inappropriate behaviour.
We embrace a continuous improvement approach and remain agile, adjusting programme activities in response to emerging or identified business integrity risks, including remediation, to prevent reoccurrence in the event of an instance of non-compliance.
We take a risk-based approach that centres around creating awareness of business integrity risks and red flag spotting. We prioritise efforts and programme activities aligned to risk assessments, analytical trends and insights and foster a culture of integrity through responsible leadership to promote and maintain a strong tone from the top at country, regional and Group levels in order to remain a trusted partner and equitable employer.
The Executive Committee maintains overall oversight of our Ethics & Integrity programme activities and strategy developed and managed by our Group Head of Ethics and Integrity and dedicated team of specialist resources. Compass Group PLC Board committees oversee programme implementation and continued improvement, business integrity risk management and the system of internal controls as part of the Audit Committee and Corporate Responsibility Committee terms of reference.
"Our programme’s purpose is to protect our people, our assets, our reputation and our relationships with stakeholders."
Group Head of Ethics and Integrity
A strong culture of integrity is promoted through our Ethics and Integrity programme and our independently operated Speak Up, We’re Listening helpline and web platform.
Speak Up, We’re Listening is Compass Group’s confidential reporting programme that is accessible to anyone, available 24/7 365 days a year and is independently managed by Compass Group Ethics and Integrity. Speak Up, We’re Listening is designed to further empower anyone to raise concerns or allegations of potential misconduct knowing that each concern is assessed, followed up and investigated (if appropriate).