Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics cookies to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our cookies policy


Analytics cookies

We’d like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.

:


Performance & Reports

Whilst the COVID-19 pandemic has presented challenges across our business, we continue to make progress in sustainability and are fully committed to our Group goals.

Read more below including our reporting aligned to the Global Reporting Initiative and the Sustainability Accounting Standards Board.

2020 CR Reports

Compass Group PLC - Download PDF    

Compass Group North America - View Report   

2019 CR Reports

Compass Group PLC - Download PDF

Compass Group North America - View Report

Compass Group UK & Ireland - Download PDF

2018 CR Reports

Compass Group PLC Download PDF

Compass Group North America Download PDF

Compass Group UK & Ireland Download PDF

Our performance in 2020

The sustainability metrics below relate to our top countries that constitute 96% of Group revenues. Our performance has been independently verified, see our greenhouse gas verification statement here and sustainability performance verification here.

Continuity of service and keeping our consumers and people safe has been our utmost priority during 2020 as we worked through challenges presented by the COVID-19 pandemic. These challenges, such as in the supply of goods, closures of operating sites during country lockdowns and changes in service provision including removing buffets and implementing contact free facilities, impacted some of our sustainability performance. We increased our use of sustainable palm oil and sustainable fish and seafood over 2020, however, our purchase of cage-free eggs and certified ethically traded products unfortunately decreased from last year due to effects of the COVID-19 pandemic. We remain committed to these areas and continue to work to improve our performance.

PEOPLE

  2020  2019 2018
DEVELOPING OUR PEOPLE      

Improvement in employee retention rate

Total employees
Management
Unit management

 

1%
-5%
1%

 

1%
3%
0%

 

0%
-2%
2%

Number of unit managers trained through Leadership in Action development programme 1,500 2,500 N/A
Number of graduates hired and tracked across global business 2,763 2,000 1,000
ENGAGING OUR PEOPLE      
Total number of cases reported by employees globally, via Speak Up 3,937 3,767 3,812
Global engagement survey participation 48% 48% N/A
CREATING A DIVERSE AND INCLUSIVE ENVIRONMENT
     

Employee category - female representation, % of total

Compass Group Board

Executive Committee

Global Leadership Team

Senior Management

All Colleagues

 

33%

42%

38%

31%

57%

 

36%

38%

31%

27%

57%

 

27%

25%

30%

26%

57%

Type of contract - female representation, % of total

Permanent

Temporary

Agency

 

57%

59%

49%

   
Leavers - female representation, % of total 57%    

Data relates to all operating countries.

SAFETY

  2020 2019 2018
Global lost time incident frequency rate (LTIFR) 2.55 2.91 3.04
Total number of lost time incidents (LTIs) 2,090 2,766 2,973
Global total recordable incident frequency rate (TRIFR) 8.93 9.01 8.55
Total number of recordable incidents (TRIs) 7,311 8,585 8,263
Global food safety incident rate (FSIR) 0.21 0.22 0.24
Total number of food incidents (FSIs) 1,030 1,439 1,473
Motor vehicle collision rate (MVCR)
2.97 2.57 3.64

Data relates to all operating countries.
To calculate our safety indicators, we used the following formulas:
LTIFR = number of lost time incidents / number of hours worked (millions)
TRIFR = number of recordable incidents / number of hours worked (millions)
FSIR = number of food safety incidents / cost of food (£millions)
MVCR = number of motor vehicle collisions / distance travelled (km) H

Health and wellbeing

BETTER NUTRITION CHOICES 2020 2019 2018
Number of sites with at least one healthy meal choice 87% 83%
N/A

ENVIRONMENT

PLANT FORWARD MEALS 2020 2019 2018
Carbon footprint of beef and eggs purchased tCO2 1.3 million 2.1 million N/A
Spend on fruit and vegetables of total food spend 13% 15% N/A
ENERGY AND GREENHOUSE GAS EMISSIONS 2020 2019 2018
  UK and Offshore Global Global Global
Scope 1 - Emissions from the combustion of fuel or the operation of any facility including fugitive
emissions from refrigerants use / tCO2e
5,912 106,047 174,627 129,516
Scope 2 - Emissions resulting from the purchase of electricity, heat, steam or cooling (location based) / tCO2e 3,300 39,703 45,875 8,095
Total gross emissions / tCO2e 9,212 145,750 220,502 137,611
tCO2e per million £ turnover 6.1 7.5 9.1 6.3
Energy consumption used to calculate above emissions /kWh 41,968,394 556,869,904 NA NA
Energy consumption /kWh per million £ turnover NA 28,487 NA NA

In 2020, we expanded our reporting boundaries to include two additional countries, representing in total 97% of Group revenues, compared to 96% in 2019. The scope and methodology of our reporting changed in 2019, therefore 2018 data is not comparable on a like for like basis.

BETTER FOR THE WORLD

RESPONSIBLE SOURCING 2020 2019 2018
Sustainable palm oil of total palm oil**
57%
37%
36%

Certified sustainable fish and seafood, of total fish and seafood spend

Top 10 countries:

Top 25 countries:

 

50%

45%

 

N/A

42%

 

N/A

N/A

Cage free eggs of total eggs

Shell eggs

Liquid eggs

 

27%

14%

 

34%

15%

 

33%

15%

Certified ethically traded coffee and tea, of total coffee and tea spend 26% 44% N/A

**Palm oil data relates to all operating countries

Basis for consolidation

All targets relate to data capture ending 30 September for the year stated.