Our sustainability priorities address material issues and help to shape our priorities and activities moving forward.
Being an inclusive employer that treats people well, provides apprenticeships and training, and helps individuals to grow rewarding careers with us means we can attract and retain great talent.
Our people lie at the heart of our business: with around 600,000 colleagues in 45 countries, we rely on them being well-trained, motivated and engaged in order to deliver the excellent service our clients and consumers expect.
We invest to develop and promote our great people.
We apply rigorous evaluation methodology when appointing candidates to senior positions and support this with targeted development to grow our internal talent. Promoting internally helps us share learnings more quickly and builds and strengthens the Compass culture which is so important to our success. This year, two thirds of operational appointments into our leadership group were internal.
Ensuring that our people have the right skills to do their job, lead their teams and develop their careers with us is critical to our success. We are investing significantly in unit manager training and development. To date we have trained 13,000 unit managers on our Mapping for Action programme and, in 2019, we are launching a Group-wide leadership programme aimed at helping unit managers to lead, engage and motivate their teams to deliver even greater performance.
Every year, we provide thousands of hours of on-the-job and classroom training. In many markets, we run apprenticeship schemes to accelerate and formalise the process of training people in preparation for particular roles. We have strengthened the number of graduate schemes across our business which allows us to select the best talent and prepare them for leadership roles. We currently have around 1,000 graduates on structured programmes, with more joining us in 2019. We launched our first graduate programme in India this year, recruiting from the country’s top hospitality and catering institutions. We selected 24 people to start their careers with us in this way and expect to recruit significantly more graduates next year.
We undertake a number of well-established initiatives in our markets which helps us to monitor the level of engagement and respond to our people’s needs.
In 2018, we launched a project to gain a deeper understanding of our people’s views, so we can further enhance our workplaces. Rather than embarking on the traditional attitude survey and questionnaire across all employees, we sought authentic insight through nearly 1,000 hours of face-to-face conversations, and over 200 hours of focus groups with different samples of employees. During these direct conversations, our colleagues told us that they value the camaraderie that comes from being part of a highperforming team, and that more focus on recognition, training and promotion were key to increasing their levels of engagement.
The insights gained from this research are helping us to define a new set of commitments for all our people, built on the foundations of our values. These will be introduced globally during 2019.
Recognition programmes are another way we aim to keep our people motivated and engaged. For example, in our UK business, we acknowledge and reward outstanding performance through our Be A Star employee recognition scheme and in the USA, we hold an annual awards banquet known as the Compass Night of Stars to celebrate Be A Star winners from across our North American business.
We want people from every walk of life to feel welcome at Compass, to be able to be themselves, and to grow their career with us.
We are committed to diversity and inclusion and measure and report on the gender split of our workforce. Overall, women make up 57% of our total workforce and 30% of our senior leadership team (up from 28% last year). We have significantly increased the number of women represented on our Executive Board to 25% having been an all-male team just two years ago. We have a number of programmes in place aimed at supporting high-performing women to make it to the top. For example, our business in Japan has created a fast track programme for future leaders aimed at tackling a national skills shortage. Women were not well represented at the leadership level, so it was a priority to ensure potential female leaders were included. In the first year of the programme, 37% of the candidates were women and all have since achieved their first leadership role.
We celebrated International Women’s Day at many of our sites in 2018 to acknowledge the contribution that women make and to champion women’s rights. This included ceremonies to recognise successful women in our business, celebrating working mothers, and launching local strategic initiatives aimed at increasing female participation.
Creating an inclusive workplace is, however, about more than gender. We value all our people and know that we will be a better company if our workforce reflects the diversity of the clients and consumers that we serve and support in our local communities. Our passion for continuous improvement attracts great people with diverse backgrounds, talents and skills and we welcome the benefits that they bring to Compass through their differences. For example, in Australia we are committed to achieving positive, sustainable and capacity-building outcomes for Aboriginal and Torres Strait Islander peoples and, in Brazil, we partner with a community-based organisation that supports the independence of people with Down’s Syndrome by training them to work in the catering industry.
Safety is vitally important to us: we care about our people and consumers and work hard to prevent them from coming to any harm.
We have a responsibility to protect our employees and aim to promote a culture of safety by leading from the top. Every time our leadership teams meet, safety is one of the first substantive items on the agenda.
The best example of the role of the leadership team in keeping people safe is in how we manage Lost Time Incidents. These are accidents which result in a member of the team having to take time off to recover. When one of these unfortunate events occurs, the leadership team aims to hold an immediate telephone conference so that the site manager can share the details and the team can agree and swiftly implement any required corrective action
Where safety is concerned, learning never stops at Compass. We encourage an ethos where knowledge is shared and our people help one another to spot risks and stay safe.
In the Nordics, where a proportion of our business is offshore on oil rigs, there is an established and advanced focus on health and safety. Our team has brought that knowledge back on-shore to the remainder of the business in order to advance safety practices across all our Nordic sites. When a safety issue is identified, the business uses simple safety posters to highlight the correct behaviour in a direct, visual way that helps overcome language or educational barriers.
By focusing on simplification and the elimination of unnecessary bureaucracy, we are building a culture of safety that helps our people to work more efficiently and productively. We aim to reduce complexity in our processes and adopt practices that better suit the needs of our employees.
Food safety is a critically important issue for our industry. Having clear, simple processes that everyone can follow easily is key to getting it right. We know that our chefs want to buy seasonal products from their local communities but that it can be hard for these smaller scale producers to engage with our procurement system. It is essential that every supplier we buy from complies with our rigorous quality and safety standards. In Canada, we introduced new technology to simplify the process of adding smaller suppliers to our procurement database.
What we choose to eat and drink is one of the biggest determinants of wellbeing. We aim to make a difference to people’s health, happiness and productivity by supporting them to eat well and lead a healthy life.
Compass Group serves 15 million meals every day which puts us in a great position to lead the way in supporting consumers to be mindful of their consumption of salt, fat and sugar and increase their fruit and vegetable intake. We help consumers make healthier choices without compromising on quality or taste.
We aim to serve a healthy option at every meal in all our sites. Typically, this will be a meal containing fewer than 500 calories which provides at least one of your five-a-day and includes a wholegrain carbohydrate. In Germany, we have introduced Vitality Bowls, eight salad-based dishes that combine fruit and vegetables with proteins, healthy fats and carbohydrates. The dishes can be customised by consumers to suit their tastes and have proved very popular – consumption of salads has risen 10% since they were introduced.
Awareness of the importance of good mental health is increasing and we are taking steps to support the psychological wellbeing of our people and consumers. Through building awareness and creating encouraging workplaces, we aim to help our people to manage the normal stresses of life and enable them to be fulfilled and productive members of the team.
In Australia, we launched a mental health campaign called ‘Got Your Back’ which encourages people to manage their own mental health and to support their colleagues. By building awareness of the issue, we hope our people will feel able to ask for help and to support those around them. As part of the campaign, we produced a video sharing positive stories of people who have experienced mental health issues and did something to address it
A healthy lifestyle has many short term benefits and can add years to your life. We are dedicated to helping our consumers and employees adopt a balanced diet and make achievable lifestyle changes.
We are particularly passionate about helping young people learn about the importance of good nutrition and a healthy lifestyle. In Turkey, we created a series of cartoon superheroes based on different fruit and vegetables to excite children about the topic of nutrition. We provided schools with a pack containing infographic posters, cut-outs, brandings and stickers featuring the characters. The stickers are offered as a reward to children that choose to eat fruit and vegetables and have proved very popular
As a leading food service business, we are targeting specific areas where we are able to make a significant positive impact on the food system and the environment.
Waste experts WRAP estimate that for every two tonnes of food we eat, a third tonne gets thrown away. As a food service business, we are well placed to help tackle this problem, whether by improving the efficiency of how we order and store food, making use of every bit of an ingredient in the kitchen, or repurposing unsold food into new dishes. We also work in partnership with local organisations that pass our surplus food on to people who need it.
To galvanise our teams around the world on this issue of food waste, we created annual Stop Food Waste Day. On 27 April 2018, 34 of our countries joined the movement including India, the UAE, Japan, France, UK, Germany and Argentina. A key aim of the day is to raise awareness of the issue of food waste and engage consumers in the challenge of reducing it. In the run up to the day in Turkey, our front of house teams lined food trays with paper mats displaying tips on how to reduce food waste. On the day itself, menu items were served in a variety of portion sizes to encourage consumers to think about how much they can really eat. Look out for our 2019 Global Stop Food Waste Day.
We are addressing the industry-wide issue of single-use plastic. By redesigning our packaging and talking to our clients and consumers, we aim to rethink our use of disposable plastic items, ensuring more of them can be recycled or replacing them with reusable or biodegradable alternatives.
Increasing numbers of consumers are choosing to eat less meat and embrace a plant-based diet that is better for their body and the planet. Our chefs have become agents of change as they rethink and develop great tasting, plant-forward menus that bring vegetables to the centre of the plate.
Our education and healthcare businesses in the USA continue to deliver the Food Forward Culinary Experience in partnership with the Humane Society. Chefs from both sectors received in-kitchen classes aimed at inspiring them to create delicious meals without using meat, eggs or dairy. They also learned the environmental and health benefits of doing so. In 2018, 3,200 chefs participated in the sessions, inspiring them to create vegetable-centric dishes for their clients. As a result, Chartwells Higher Education reduced the number of times they put beef on the menu each week and Morrisons Healthcare conducted a 21-day challenge at select hospitals to encourage the limited consumption of animal products.
Working with local communities and our own supply chains as well as global partners, we leverage our scale to make a positive contribution to the world.
We buy ingredients and products from all over the world. It is our goal to serve our consumers the best quality food from known sources and to make procurement choices that protect the environment and respect human rights. Our global supply chain integrity requirements ensure that we work with suppliers who share our values.
At Compass, we recognise our far-reaching influence on the people who help to produce our food. We have a duty to treat people fairly in our supply chains and are committed to eradicating modern slavery, human trafficking, and ending the exploitation of vulnerable people. We take a comprehensive approach with robust policies, risk-assessment programmes and employee training. This year, we are conducting a human rights risk assessment to strengthen our business. By training employees, we are able to spot the signs and support potential victims. In the UK, our e-learning programme for procurement teams has helped to raise awareness of the issue of slavery and human trafficking and is helping us to mitigate potential risks. By 2020, we are committed to extending this programme to our top 20 countries which, between them, account for over 80% of our global procurement spend.
As part of our commitment to improving animal welfare throughout our global supply chain, we are collaborating with partners such as Compassion in World Farming, Humane Society International and The Humane League to help us continually improve our approach to animal welfare. All of our businesses around the world are aiming to source 100% cage-free shell eggs and liquid egg products by 2025. In 2018, 89% of shell eggs our USA business purchased were certified cage free.
We are buying more and more responsibly sourced fish in order to play our part in improving the health of our oceans. Our business in the USA has been dedicated to sourcing sustainable seafood for 16 years and, in the last financial year, 91% of seafood purchased was certified from sustainable sources. We also aim to raise awareness of the issue of over-fishing. During Responsible Fishing Week, our Eurest business in France ran a campaign in its 27 Marine Stewardship Council certified restaurants to encourage diners to choose responsibly sourced fish.
Deforestation is another issue where we are working in partnership to find a solution. We are concerned about the negative impact that the production of palm oil and soy can have on the environment and local communities and are active members of the Roundtable on Sustainable Palm Oil (RSPO) and the Round Table for Responsible Soy (RTRS). We are aiming for all the palm oil used in our kitchens to prepare food to be 100% certified sustainable from physical sources by 2022
Our success depends on the support and inclusion of the vibrant local communities which surround us. We aim to give back by getting involved with community projects and initiatives which benefit the local area.In the Netherlands, we have collaborated with an organisation called Made Blue which provides clean drinking water to communities in Senegal and Ethiopia. Every one litre of water that is sold in a Compass restaurant helps to generate two litres of clean, fresh water in these countries. In the last year, our Dutch sites have helped to provide over 15 million litres of water.
As a global business, we recognise the critical importance of working in partnership with our clients, suppliers and other stakeholders to improve the positive contribution that we can make to help address some of the biggest issues facing all of us and the planet. Whether it is tackling hunger by donating surplus food through charities like FareShare, developing our people to fulfill their potential or sourcing more sustainable products through not-for profit trade associations, we could not achieve our goals without the support of our clients and suppliers, and the many excellent external organisations with whom we work.
As the biggest player in our industry we have the ability and expertise to help shape positive change on food focused issues. One example is the Global Coalition for Animal Welfare (GCAW) which we founded with six other major companies including Unilever and Nestlé. We work together to improve animal welfare standards at scale and to meet consumer demand for food products from animals reared in systems that promote good welfare.