Ensuring our employees are well trained, motivated and productive is an essential part of our business model. Our people are ambassadors of our business and reputation and we recognise their positive contribution to our performance.
We have over 600,000 people in around 45 countries. In a business such as ours, people are at the heart of delivering excellent service to clients and consumers. We operate a specific People MAP implemented across our business globally to ensure consistency in operating practices. It provides a simple framework of objectives, measures and actions.
Our key focus areas are:
Recruit the right people, in the right way and reflect the diversity of the communities in which we work
Having the right rewards and benefits and work environment for people to want to stay with us
Ensuring that people have the right skills to do their job and develop careers with us
Connecting all our people to our goals, motivating them to achieve them and recognising their achievements
Having the processes in place to measure and continually improve individual performance
As a global employer, issues such as responsible labour practices and human rights are very important to us. We recognise the importance of maintaining both visibility and transparency across our operations. We have a global whistleblowing programme, Speak Up, which is managed by an independent company, so that our employees and suppliers can raise, in confidence, any concerns they may have about how we conduct our business, or if they are witness to, or subjected to, any abuse of human rights.
We value the diversity of our people and strongly believe that the more our people reflect the diversity of our clients and consumers, the better equipped we are to service their needs.
Since 2012 we have included non-financial key performance indicators in the global leadership performance bonus scheme, such as health and safety and food safety metrics. In many of our markets, we operate a Be a Star employee recognition scheme which recognises and rewards outstanding performance in such areas as health and safety, teamwork, responsibility, and passion for their role.
Our global Your Voice survey provides feedback from colleagues around the world, on issues that are important to them. We use this feedback to shape our people policies and we work hard to create a positive, open working environment wherever we operate.