Performance and Targets

Overall, we have made good progress against our CR commitments in 2017.

For each of the CR pillars and material issues, we have introduced Key Performance Indicators (KPIs) that help us evaluate and improve our performance. Since we started our CR journey in 2007, we have seen continued improvement in our sustainability performance against baseline data.

We measure and report internally on our performance against each KPI and performance is reviewed by the CR Committee.

14%

Global-food-safety Reduction in food safety
incident rate
since 2014

26%

Global-lost-time Reduction in lost time incident frequency rate since 2014

18%

green-house-gasses Reduction in GHG intensity
ratio
since 2014

2017 CR Report

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Our performance in 2017

Our People

MATERIAL ISSUE KEY PERFORMANCE INDICATOR 2016/17 TARGET 2016/17 PERFORMANCE 2016/17  (2015/16)
Workplace health and safety1 Global Lost Time Incident Frequency Rate (LTIFR)  Report % improvement (against 2008 baseline) 63%
(56%)
  Total Recordable Incident Frequency Rate (TRIFR) NEW - Report % improvement (against 2017 baseline) N/A
  Motor Vehicle Collision Rate (MVCR) NEW - Report % improvement (against 2017 baseline) N/A
  % of employees surveyed in our 2016 global Your Voice survey who believe the Company places a high priority on health and safety Report % improvement (against 2013 survey) 14%           (N/A)

Employee recruitment & retention1,3

Employee retention rate for all employees:

Report % improvement (against 2017 baseline) of employee retention:

 
 
  • total
    employees
  • total employees
75%
(N/A)
 
  • management
  • management
95%
(N/A)
 
  • unit management
  • unit management
90%
(N/A)
 

% of global leadership team roles hired internally

 

Report % of global leadership team roles hired internally

 

67%         (64%)        

 

 

  Number of graduates hired and tracked across the global business NEW - Report % improvement (against 2017 baseline) N/A
Diversity1 % of women holding global leadership team positions Report % of female representation in the global leadership team 28%
(26%)
  % of female representation in the global workforce Report % of female representation in the global workforce 55%
(57%)
  Number of leadership and above unit management positions held by women NEW - Report % improvement (against 2017 baseline) N/A
Employee engagement1

Global Your Voice survey:

  • Engagement score
Report % engagement score 75%
(N/A)
Code of Business Conduct compliance1 Total number of concerns reported by employees globally, via Speak Up Measure and report concerns with 100% follow up 3,697 cases
(3,579)

Responsible sourcing

MATERIAL ISSUE KEY PERFORMANCE INDICATOR       2016/17 TARGET              2016/17 PERFORMANCE 2016/17  (2015/16)
Food safety1 Global Food Safety Incident Rate (FSIR) Report % improvement (against 2008 baseline) 56%
(52%)
Supply chain integrity1,2 % of countries adopting our global Supply Chain Integrity Standards 100% implementation of the new global Supply Chain Integrity Standards by 2017 85%
(80%)
 

% of countries with programmes in place to support:

  • sustainable fish/seafood
  • Fairtrade and ethically sourced products
  • locally sourced products

Report % of countries with programmes in place to support:

  • sustainable fish/seafood
  • Fairtrade and ethically sourced products
  • locally sourced products
90%
(90%)
  % of expenditure on tea, coffee, sugar and bananas from ethical or Fairtrade sources Report % of expenditure on tea, coffee, sugar and bananas from ethical or Fairtrade sources £150m
(£140m)
 
  % of shell eggs and liquid egg purchased that are sourced as cage free NEW - 100% compliance globally by 2025 N/A
  Performance improvement in Business Benchmark on Farm Animal Welfare (BBFAW) NEW - Report performance improvement Tier 4      (2016)
Code of Business Conduct compliance1 % of contracted approved suppliers who have signed the Compass Code of Business Conduct 100% of suppliers approved in 2017 will sign up to the Compass Code of Business Conduct 100%
(100%)

Health and wellbeing

MATERIAL ISSUE KEY PERFORMANCE INDICATOR 2016/17 TARGET 2016/17 PERFORMANCE 2016/17  (2015/16)
Wellbeing & nutrition2,3 The number of units providing Balanced Choices (or equivalent healthy eating programmes) to their consumers 100% of units providing Balanced Choices or similar healthy eating programmes to their consumers by 2017 69%
(67%)
  % of units offering nutritional advice to consumers Report % of units 69%
(67%)
 
  % of countries operating a sugar, salt and fat reduction programme Report % of countries 100%
(95%)

Environmental reporting

MATERIAL ISSUE KEY PERFORMANCE INDICATOR 2016/17 TARGET           2016/17 PERFORMANCE 2016/17  (2015/16)
Food waste3 Implement Trim Trax (or equivalent food waste reduction programmes) 100% implementation across our top 30 countries by 2017 87%
(85%)
Energy efficiency2 Reduction in carbon emissions intensity 20% reduction in carbon emissions intensity by 2017 (against 2008 baseline)  23%
(23%)
    Report total direct GHG emissions – metric tonnes 136,530
(133,588)
Water efficiency2 Water consumption by our corporate offices 20% reduction by 2017 (against 2008 baseline) KPI under review
  % increase in spend on concentrated chemicals as a % of total chemical spend 25% increase in spend on concentrated chemicals as a % of total chemical spend by 2017 40%
(11%)
General waste reporting2 % of waste generated by Compass offices diverted from landfill 25% improvement by 2017 (against 2011 baseline) 16%
(20%)
  % of units where cooking oil is recovered/ recycled Report % of units where cooking oil is recovered/ recycled 75%
(70%)

Basis for consolidation

  1. KPI relates to our global performance
  2. KPI relates to our top 20 countries representing 94% of total Group revenue
  3. KPI relates to our top 30 countries representing 98% of total Group revenue

All targets relate to data capture ending 30 September for the year stated.