Safety is critically important at Compass Group. We take the utmost care to reduce the risk of incidents and injuries in the working environment, and to make sure that we maintain the highest standards of food hygiene and safety.
Our safety performance continues to improve, and we believe that caring for ourselves and each other is what will drive us to further improve our global performance in both personal and food safety. The pandemic has reinforced the critical importance of our safety culture – it has been key to operating successfully.
We’ve worked hard to create a culture that takes safety very seriously, and to train our people to adopt behaviours that focus on keeping them free from harm. All management and Board meetings throughout the Group feature a health and safety update as one of their top agenda items.
The CR Committee reviews the Group’s Health, Safety, Environment and Quality (HSEQ) policies annually to ensure that they continue to reflect our aims and aspirations, and meet with current legislation.
Our model of personal safety is collaborative, creating a stronger safety culture. COVID-19 may have presented us with new challenges, but our approach remains the same: keeping our people, clients and consumers safe is always our top priority.
Food supply chains are increasingly global and complex, but the unprecedented events of 2020 underlined how important transparency and agility are in reducing vulnerability and increasing resilience. We aim to redefine and streamline our supply chains, buying from a smaller number of tried and tested partners, ideally as close to home as possible.
Ensuring we serve safe and nutritious food is of paramount importance. We continue to develop our processes and invest in simplifying and improving our operational food safety systems around the world. Our frontline teams have regular food safety training at site level and food safety performance is tracked and monitored.
To ensure best practice and drive continuous improvement, we operate global policies and minimum operating standards and behaviours that we embed across our business.
We have simplified a number of our most important safety standards and processes to make it easier for our teams around the world to put our policies into practice (see Governance section below for further details). By reducing complexity, we help our people to be more efficient and productive as they build and reinforce our safety culture.
Supporting the Executive Board and CR Committee is our global HSEQ Leadership Forum, made up of technical specialists from around the business. The Forum is responsible for defining policies, setting standards, measuring compliance and sharing best practice across the Group. We also use this body to share lessons learned from incidents globally to determine if any improvements to policies and standards are required.
All countries report their health and safety and food safety performance on a monthly basis, and their performance is directly linked to the global leadership team bonus criteria.
Our safety culture empowers every one of our people to take responsibility for their own safety, and the safety of their colleagues. This is cultivated by our network of Safety Leaders operating at every level of our business.
Implementing our Global Standards and Policies
At a Group level, we have created three documents to support our regions on safety:
These documents detail the minimum standards expected of each market on a range of safety issues, and contain examples of best practice (see Sustainability Report 2020 for more information). Local safety leaders are responsible for assessing compliance with these documents and developing an improvement plan. Regional and Group leaders validate this self-assessment and rank it according to maturity. The expectation is that every year country teams will be able to demonstrate continuous improvement.
Safety Management Systems
Each country has a bespoke Safety Management System. This is created by conducting a thorough risk assessment before putting in place processes, policies and standards that mitigate those risks. Where required by local regulation, or by our clients in that market, the Safety Management System is ISO certified. Compliance with the Safety Management System is monitored by audits. These include external audits either commissioned by us or conducted by regulatory bodies, as well as internal audits.
Countries are required to report monthly to Group on their lost time incident frequency rate (LTIFR) and their food safety incident rate (FSIR). The management bonus scheme is linked to these indicators.