Highlights of the year
Full-Year results for the year ended 30 September 2023
Underlying operating profit growth1
Statutory operating profit growth 26%
Organic revenue growth
Statutory revenue growth 22%
Underlying operating margin
Statutory operating margin 6.1%
£31.3bn Underlying revenue
Rest of world10%
Business & Industry35%
Healthcare & Senior Living24%
Sports & Leisure15%
Defence, Offshore & Remote8%
Alternative Performance Measure (APM) (see pages 206 to 213 of the full Annual Report). Underlying revenue is defined as revenue plus share of revenue of joint ventures. Statutory revenue in 2023 is £31.0 billion. The Group’s APMs are defined in note 34 (non-GAAP measures) and reconciled to GAAP measures in notes 2 (segmental analysis) and 34 to the consolidated financial statements.
Our strategic framework
Deliver long-term valued relationships
We use the Management and Performance (MAP) framework to drive performance across the Group. This discipline ensures businesses are managed efficiently while continuing to delight clients and consumers with innovative, healthy and exciting food service solutions.
Create lifetime opportunities
People are at the heart of who we are and what we do. Compass is uniquely positioned to create lifetime opportunities and to positively impact and represent the communities in which its businesses operate.
Maintain a positive social and environmental impact
Compass continually seeks ways to be more socially and environmentally responsible. Our purpose continues to drive innovation and collaboration across the Group as partnerships with clients, business partners and local communities are strengthened.
Supporting sustainable growth
The addressable global food services market is worth at least $300 billion, of which Compass has less than 15% market share. This provides us a significant runway for growth, as nearly three-quarters of the market is still self-operated or in the hands of regional players.
In addition, there are further growth opportunities for Compass in vending, selected areas of food delivery, and targeted support services.
The drivers for outsourcing are also growing, due to increased regulation, operational complexity and inflationary pressures.
addressable global food
key performance indicators
We track our progress against a mix of financial and non-financial measures, which we believe best reflect the delivery of our strategy. We measure growth, efficiency and shareholder returns, which are all underpinned by our focus on safety and our impact on the environment.
Organic revenue change1
Organic revenue growth was strong at 18.8% reflecting balanced net new business growth across our regions, higher pricing and base volume recovery during the first half of the year.
Underlying operating margin1
Underlying operation margin improved by 60bps to 6.8% as the Group benefited from operational leverage.
Underlying free cash flow1
Underlying free cash flow increased to £1,241 million in 2023 representing a conversion rate of 58.5% of underlying operating profit.
Underlying basic earnings per share1
Earnings per share growth of 36.7% in 2023 reflected the Group’s strong revenue growth and the improvement in underlying operating margin.
Return on capital employed (ROCE)1
ROCE of 19.5% improved in the most part due to the increase in underlying operating profit during 2023.
Global Lost Time Incident Frequency Rate2
Lost Time Incident Rate further improved to 1.98 reflecting continued focus on loss prevention and return to work initiatives across our regions.
Global Food Safety Incident Rate2
Our focus on Global Food Safety has led to a reduced rate of incidents on a 5-year basis (down 25%), despite our business having grown significantly since 2019.3
Greenhouse gas intensity ratio (GHG)2
When normalised by revenue we have seen a 12% year-on-year reduction in our GHG emissions ratio.4
SAFETY AND ETHICS
Compass prioritises safety as its top operational concern; people are at the heart of our business and so taking care of them is of the utmost importance to us. Our commitment to uphold the highest standard of ethics and integrity has earned us our position as a global leader, trusted partner, and a role model for ethical behaviour.
Evolving our systems
As our business continues to grow, so does our investment in safety management systems. Compass’ safety platforms are structured to manage risk and enhance operational performance.
Our safety culture emphasises the fundamental importance of incident prevention and intervention. Through awareness, information and training, we empower our people to take individual and collective responsibility for their own safety and the safety of those around them.
Compass’ core values and safety protocols guide the decisions, actions and behaviours of our people and serve as a foundation for the way our businesses operate. Suppliers undergo a rigorous approval process, with any areas for improvement remedied to mitigate wider risks.
We continue to diligently focus on a culture of care, respect and safety; empowering our people to adopt behaviours that keep them free from harm while delivering for clients and consumers. Safety learnings are shared right across the business with a safety moment at the start of management meetings, whilst Board and Executive Committee meetings regularly feature health and safety updates.
The practice of transparently reporting safety performance encourages a culture of accountability and contributes to continuous improvement in safety practices. Countries are required to report monthly on their LTIFR and FSIR.
Priorities for the year ahead
The business will prioritise initiatives that further a holistic safety culture; one of those initiatives is the move to measuring personal injury rates focusing on Total Recordable Injury Frequency Rate (TRIFR) rather than LTIFR for 2024 onwards.
Doing what is right
Compass has a passionate commitment to uphold the highest standards of ethics and integrity (E&I) which has earned us our position as a global leader and trusted partner. We believe in responsible leadership; we aim to set the standard and act as a role model for ethical behaviour.
Our E&I programme
Our risk-based programme and policy framework provide the minimum standards, expectations and guidance for Compass’ employees and those who act on our behalf, to ensure business is conducted in an ethical, fair and responsible way.
Committed to continued improvement, this year we have prioritised:
- refreshing and relaunching our CBC
- launching our Business Integrity Policy
- introducing an annual E&I awareness week
- strengthening integrity due diligence
- improving governance and management reporting
- supporting further embedding of Compass’ Human Rights Policy
Training and awareness
Through communication, awareness and training, we empower, encourage and equip our people to spot red flags and make wellinformed integrity-driven decisions.
Pledge and declaration
To confirm understanding of and compliance with the CBC, our annual self-certification process requires all our target training population of around 18,000 employees globally (2022: around 13,000) to provide a pledge and declaration covering key business integrity risk areas and conflict of interest disclosures.
Priorities for the year ahead
In partnership with the businesses and our community of E&I leaders, we will prioritise our initiatives in accordance with our strategic plan as approved by the Corporate Responsibility Committee. These priorities include continuing to embed third-party integrity due diligence as part of local country processes, improving management of high-risk third parties, enhancing monitoring and oversight procedures, and optimising our E&I suite of tools and technologies.